Refund Policy

At Lowairdeals, we ensure that travelers have a memorable trip when flying with us. And, of course, plans can change here; knowing about the refund and cancellation policies can save you a significant amount of time. Below are the detailed guidelines on how refunds are processed, the eligibility criteria, and the time frame for receiving refunds.

Get Familiar With Refund Basics

According to the original payment method, your refund will be reflected. Also, you may get online rewards, credit, discounts, or coupons. And sometimes, you may get a full combination of all these together.

However, if you have been charged a deposit or a partial payment, even then, you will be refunded for that particular amount, without any non-refundable fees. Also, when you cancel your flight bookings, you are required to provide a summary along with more information on your timeline.

Flight Refunds

Read through the refund policy of your airline in your booking confirmation. Go through some general policies that are followed by the airlines.

24-Hour Cancelation Rule - If you cancel your flight within 24 hours of booking, then you are eligible for a full refund on your booked airline ticket.
Fully Refundable Tickets - If you purchased a fully refundable ticket, the passenger is eligible to receive a full refund if you cancel your booking within the allowed period specified by the airline.
Non-Refundable Tickets - Most discounted or promotional fares are non-refundable. However, you may be eligible for a refund of certain taxes and fees. In some cases, airlines may allow you to use the value of the ticket toward future travel, subject to rebooking fees.
Separate Tickets - In the separate tickets, one has to cancel each and every flight individually. Maybe you have to get in touch with every airline directly.

Note- If your flight is cancelled or delayed, the airline can offer you the option to choose a new flight or cancel and receive a refund. If you are flying to, from, or within any of the following countries or regions, you may be eligible for an extra refund from your airline.

About The Travel Disruptions

If you experience any travel disruption during your trip, please visit your airline's official website to check the status of your flight. Furthermore, if you need to change or cancel your bookings due to any interruption, please read further on for instructions.

One can check the flight status below on the airline's website to see whether your flight has been delayed or canceled.
If the airline cancels or delays your flight, they will offer a new booking or a refund, depending on your preference.
If you have travel insurance, check if it covers cancellations in case of unforeseen events.

To Change Or Cancel Your Flight

Locate Your Booking - Go to the "My Bookings" section and choose the flight you want to cancel.
Submit a Refund Request - Follow the prompts that are given to cancel your flight booking and request a refund. A confirmation email including the specifics of your refund request will be sent to you.
Contact Customer Support - If you encounter any issues or need further assistance, our customer support team is available 24/7 to guide you through the process.

Your Rights As A Traveler

Know that as a traveler, you are entitled to some rights during your travel experience. Let's learn in detail.

It depends upon the circumstances, like when and where you are flying to or from. What you are entitled to and what to do next.

In these types of situations, you are subject to multiple rights if:

Your itinerary spans more than one country or area.
You purchased multiple tickets, such as a return with two one-way fares, since different rights may apply to each.

They are applicable when the flight has been delayed or canceled.

Changes Are Done By Your Airlines

When the airline changes or cancels your flight, we will notify you via email, app notification, or SMS/text message. From there, we will walk you through the airline's available options.

Consider all of your alternatives, including any return information, and decide which is best for you.

Whatever option you choose, we will send you a new confirmation email with your altered itinerary. You might be eligible for an additional reimbursement from your airline.

Important To Know

Check the flights if you are changing your travel plans.
In rare circumstances, you may have a flight with two one-way tickets, but only one of them has changed.
Seats and luggage booked on the first flight may not be refundable.
Contact the airline later to confirm. If your impacted flight is on a route to, from, or via Europe, you may receive an email from AirHelp. They can argue on your behalf to receive recompense.

Note: If you are sick and your illness can be transmitted to others, you cannot travel due to medical conditions or serious illness.

Medical Reasons

Critical Illness
Medical Conditions
Any Communicable Diseases
Public Health Emergency

During any communicable disease that has some serious health consequences, it can be easily transmitted by casual contact in an aircraft cabin.

What Should I Do For Medical Reasons?

One is required to get in touch directly with the airlines to request a refund. During the process, the passenger is supposed to provide you with any relevant evidence, like a medical certificate or some other document that supports your claim for a refund on medical grounds.

One can contact the customer care department through the shared confirmation email or can read through the itinerary for contact details. And if you are scheduled to travel in the next 72 hours, then please reach out. However, if you have booked your flight with us as part of a package, then also contact us

Booking An Airline Credit For Flight Booking

Know that when you cancel your flight, the airline offers an airline credit. To get more information on it, visit the airline credit section. Know that we strongly follow the policies and regulations of the airlines. Each and every airline has its own rules and regulations. Read through some general rules, which are as follows:

The airline credit comes with an expiry date. We suggest you book and complete your travel by the expiry date
Know that the credits can be used by the original ticket holder only.
Passenger can use their credit to book flights from the same airline that issued their credit.
Airlines provide individual credits to each and every traveller. One will not be able to combine or transfer them.
However, there may be fare classes and cabin restrictions.
Know that the credits can be used for the cost of your flight without the add-ons like the checked baggage,meals, and seats as well.
Your new flight must depart from the same country as indicated on your original ticket.
Some airlines only allow you to redeem your credit once per trip. This implies you could lose any utilized or remaining credit.
If your new flight costs more than your airline credit, you must pay the remaining balance
If your new flight costs more than your airline credit, you must pay the remaining balance
The airline may deduct a fee from your credit when you redeem
If an airline offered you a credit or voucher because of unforeseen circumstances or a dangerous infectious disease, you must redeem it directly with them.

Please contact our customer service department if you require assistance with a refund request or have any questions related to Lowairdeal's refund policy. Our live agents are available around the clock to provide you with the advice you need and ensure your refund process goes smoothly.

At Lowairdeals, we value your trust and strive to make your travel planning experience as flexible and stress-free as possible.